{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free standard delivery in Ireland when the goods total after discounts is €50 or more; €22 below that. Express Delivery is an optional €22 upgrade. Allow 5 to 7 days after 24 to 48 hours handling. Tracking is emailed after dispatch.",
    "content": "Shipping and delivery Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. What delivery costs Free standard delivery when your goods total, after any discount, is €50 or more. €22 for standard delivery below that. €22 for Express Delivery, an optional upgrade. It is charged even when your order qualifies for free standard delivery. Your basket shows the delivery charge before you pay. How long it takes For delivery in Ireland, allow 5 to 7 days . That is on top of our 24 to 48 hours of order handling while your order is picked and packed. Most orders ship within 24 hours. Personalised embroidery adds 2 to 3 days before the order ships. These times are estimates. If you need an order by a particular date, or you are ordering to an address outside Ireland, email us before you order and we will tell you what to expect. Our delivery partners FedEx, UPS, An Post and DHL, depending on the parcel and where it is going. Tracking You get an email with a tracking number once your order ships. You can use it on our Track Your Parcel page. If the email has not arrived, check your junk folder first. For logistical reasons, items in the same order may be sent in separate packages. More than one tracking number is normal and not a mistake. If something goes wrong If your tracking has stopped moving, your parcel has not arrived, or it shows as delivered but you do not have it, email theteam@customersupport.care with your order number. We will chase the courier and do our best to help. If we have not delivered within 30 days of your order, or by a date we agreed with you, you can ask us to deliver within a further reasonable time. If we still do not, you can end the contract and we refund everything you paid. That is your right under the Consumer Rights Act 2022. For damaged or incorrect items, see our refunds and returns page . Who you are dealing with Silk Pyjamas Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Iveagh Court, Block D, Harcourt Road, Dublin 2, D02, Ireland. Registered address: Suite 47, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Company registration (Thailand): 0765554000332. Email theteam@customersupport.care . Phone +66 (0) 98 391 3877.",
    "url": "https://silkpyjamas.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "14 day right to withdraw from delivery under Irish and EU law, or 15 days from purchase under our own policy, whichever is longer. Customer pays return postage for a change of mind; the refund covers the price and standard delivery. Free cancellation until the order ships. Faulty, damaged or incorrect items are put right at no cost.",
    "content": "Refunds and returns Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Changing your mind: 14 days from delivery Irish and EU law give you 14 days from the day your order is delivered to withdraw from the purchase, without giving a reason. If your order comes in more than one parcel, the 14 days start when the last parcel arrives. Our own policy also accepts returns within 15 days of the original purchase. Whichever of the two gives you longer applies. To withdraw, tell us before the period ends. An email to theteam@customersupport.care with your order number is enough, or you can use the model form at the bottom of this page. We will reply with the address to send the item back to. Then post it within 14 days of telling us. What you pay and what we refund If you are returning an item because you changed your mind, ordered the wrong size or no longer need it, you pay the cost of posting it back to us. We refund the price you paid and the standard delivery charge. The only thing we keep is any extra you paid for Express Delivery when free standard delivery was available to you. The refund goes back to the card or PayPal account you paid with. If you prefer, we can hold it as credit against a future order instead. We make the refund within 14 days of your telling us you are withdrawing. We may wait until the item is back with us, or until you show us proof you have sent it. In practice we process a refund 24 to 48 hours after the returned item arrives. Your bank or PayPal may take a few more days to show it. The condition of the item To be eligible for a return, please make sure: you bought the item from this website; it is back in its original packaging; you include your receipt, order confirmation or other proof of purchase from this website. You may handle an item as you would in a shop to see what it is like. If it has been used beyond that, the law lets us reduce the refund by the loss in value. We cannot accept returns of items bought from other retailers. Embroidered items An item embroidered with text you choose is made to your specification. The 14 day right to withdraw does not apply to it, so please check the spelling and the item carefully before you pay. If you are unsure, ask us before you order. Your rights for faulty goods still apply in full. If the embroidery is wrong or the item is faulty, we put it right at no cost to you. Cancelling before it ships You can cancel an order free of charge until it ships. Most orders ship within 24 hours of ordering, so email us within 12 hours to be sure of catching it. We refund everything you paid. Once packing and shipping have started we can no longer stop the order. You can still withdraw after it arrives, as set out above. Damaged, faulty or incorrect items This applies to everything we sell, and nothing above affects it. If your order arrives damaged, has missing parts, is faulty, is not as described, or is not what you ordered, email us straight away with the order number and a few photographs. We repair it, replace it or refund you at no cost to you, and we pay the return postage. If your order does not arrive, tell us and we will chase it with the courier. See our shipping page for your rights if delivery is late. Under the Consumer Rights Act 2022, goods must be of satisfactory quality, fit for their purpose and as described. If they are not, you are entitled to a remedy. These rights are not affected by anything on this page or by our 15 day policy. Questions Email theteam@customersupport.care or use our contact page . We aim to reply to support emails within 24 hours. Model withdrawal form Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email. To: Silk Pyjamas Company Ireland, Iveagh Court, Block D, Harcourt Road, Dublin 2, D02, Ireland. Email: theteam@customersupport.care I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: [item or items] Ordered on (*) / received on (*): [date] Name of consumer(s): [your name] Address of consumer(s): [your address] Signature of consumer(s) (only if this form is sent on paper): Date: [date] (*) Delete as appropriate. Who you are dealing with Silk Pyjamas Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Iveagh Court, Block D, Harcourt Road, Dublin 2, D02, Ireland. Registered address: Suite 47, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Company registration (Thailand): 0765554000332. Email theteam@customersupport.care . Phone +66 (0) 98 391 3877. Contact us about a return",
    "url": "https://silkpyjamas.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Silk Pyjamas Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who you are dealing with Silk Pyjamas Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Iveagh Court, Block D, Harcourt Road, Dublin 2, D02, Ireland. Registered address: Suite 47, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Company registration (Thailand): 0765554000332. Email theteam@customersupport.care . Phone +66 (0) 98 391 3877. We are the controller of the personal data described here. This policy follows the EU General Data Protection Regulation (GDPR) and the Data Protection Acts 1988 to 2018. What we collect Order details: your name, email address, phone number, delivery address, the items you order, any embroidery text and the delivery option you choose. Payment details: Stripe or PayPal collect these on their own services. We receive a payment reference and the result, not your full card number. Messages: what you send through the contact form (including any photo you attach), by email or through the chat assistant. Website data: technical details such as your IP address, browser and device, recorded when pages are served. Analytics data is collected only as described in the cookie section below. There are no customer accounts on this site, so we do not hold passwords or profiles. Why we use it, and the legal basis To take, pack, deliver and support your order, and to handle returns and refunds. Basis: the contract with you. To answer your questions. Basis: the contract, or our legitimate interest in replying to people who contact us. To keep accounting and tax records. Basis: our legal obligations. To prevent fraud and keep the website secure. Basis: our legitimate interest in running a safe shop. To understand how the website is used through analytics cookies. Basis: your consent, which you can withdraw at any time. We do not sell your personal data. We do not make decisions about you by automated means that have legal or similarly significant effects. Who receives your information We share only what each provider needs to do its job: Stripe and PayPal , to take payment and prevent fraud; Vercel , which hosts this website and its checkout functions; Supabase , which stores our order records; Resend , which sends order confirmation emails and delivers contact form messages to us; Google , for Google Analytics 4, under the consent rules in our cookie policy ; IntellextAI , which provides the chat assistant and processes what you type into it; the courier that delivers your order, which receives your name, delivery address and phone number. Our pages link to Trustpilot for reviews. If you follow a link or leave a review there, Trustpilot's own privacy policy applies. The same goes for the parcel tracking service that opens when you use our Track Your Parcel page: it receives the tracking code you enter. We may also share information where the law requires it, or to protect our rights in a dispute. Transfers outside the EEA Our registered office is in Thailand, and some of our team and our providers process information outside the European Economic Area. Where they do, we rely on a European Commission adequacy decision or the Commission's standard contractual clauses. Email us for more detail on the safeguards used. How long we keep it Order and payment records are kept for six years, as Irish law requires for business records. Messages are kept as long as needed to deal with your question and any follow-up. Other information is kept only as long as it is needed for the reason it was collected. Your rights You can ask us to: give you a copy of the information we hold about you; correct it if it is wrong; erase it, where we no longer need to keep it; restrict how we use it, or object to our use of it based on legitimate interests; give it to you, or another business, in a common electronic format. Where we rely on your consent, you can withdraw it at any time. For cookies, use the cookie settings link in the footer. Email theteam@customersupport.care to use any of these rights. We may need to check your identity first, and we reply within one month. Some records, such as those we must keep for tax, cannot be erased until the legal period ends. Complaints If you are unhappy with how we handle your information, please tell us first so we can try to fix it. You also have the right to complain to the Data Protection Commission, Ireland's supervisory authority, at dataprotection.ie , or to the supervisory authority in the EU country where you live. Keeping your information safe The site runs over an encrypted connection, and access to order records is limited to the people who need it. Please do not send card details or passwords in messages or the chat. Cookies and browser storage Your basket, delivery choice and cookie choice are kept in your browser. Analytics cookies are set only after you accept them if you are in the EEA. The cookie policy has the details. Changes to this policy We update this page when the way we handle information changes. The date at the top shows the latest version.",
    "url": "https://silkpyjamas.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Silk Pyjamas Company.",
    "content": "Terms and conditions Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who you are dealing with Silk Pyjamas Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Iveagh Court, Block D, Harcourt Road, Dublin 2, D02, Ireland. Registered address: Suite 47, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Company registration (Thailand): 0765554000332. Email theteam@customersupport.care . Phone +66 (0) 98 391 3877. In these terms \"we\", \"us\" and \"our\" mean Silk Pyjamas Company Ireland. \"You\" means the person using the site or placing an order. Agreeing to these terms These terms apply when you use this website and when you buy from us. By using the site you agree to them, so please read them before you order. You also agree to follow any other policies linked from the site that apply to what you are doing. We may change the site and these terms from time to time. The terms shown when you place an order are the ones that apply to that order. Age You must be 18 or over to place an order. If you are under 18, please use this site only with a parent or guardian. Orders Checkout is as a guest. There are no customer accounts on this site. When you place an order, you are offering to buy the items in your basket. A contract forms when we email you an order confirmation. We may decline or cancel an order, for example where an item is unavailable, your details cannot be checked, fraud is suspected, or we believe the order breaks the law or harms our business. If we do, we refund any payment taken in full. Prices and payment Prices are shown in euro. Your basket shows the item prices, any discount and the delivery charge before you pay. You pay by card through Stripe or by PayPal. Your payment details are handled by those providers on their own services. We do not see or store your full card number. If an obvious pricing or description error affects your order, we will contact you before it ships. You can then go ahead at the correct price or cancel for a full refund. Product information We take care with descriptions and photographs. Colours can look different from one screen to another, and sizes and measurements are approximate. Our mulberry silk products are described as silk. Our satin products are a satin weave made from synthetic (polyester) fibre, even where a product name also uses the word silk. See our disclaimer for more. Delivery, cancellation and returns Our shipping and refunds and returns pages form part of these terms. They include your right to withdraw within 14 days of delivery, our own 15 day returns policy, and free cancellation before your order ships. Your statutory rights Nothing in these terms takes away rights you have under the Consumer Rights Act 2022 or any other law that cannot be excluded. That includes your rights when goods are faulty, damaged or not as described. Using this website We give you a limited, personal licence to view and use this site for shopping. The licence cannot be transferred, and we may withdraw it if you break these terms. You must not upload, send or publish anything through this site that: contains viruses, malware or other harmful code; is defamatory, threatening, obscene, discriminatory, or could lead to civil or criminal liability under the law of Ireland or any other country that applies; infringes anyone's copyright, trade marks, patents, trade secrets or other rights. Do not interfere with how the site works or try to get unauthorised access to it. Our content The images, text, designs, icons, photographs, videos and other material on this site are for your personal, non-commercial use. Unless we agree in writing first, you may not copy, publish, sell, change or otherwise use them for another business, and you may not copy, reverse-engineer or decompile the site or any part of it. Liability Our limited liability and indemnity page explains the limits that apply. None of them affect your rights under Irish consumer law. Privacy Our privacy policy and cookie policy explain how we handle your information. Complaints If something is wrong, email theteam@customersupport.care first and we will try to put it right. You can find independent information about your rights from the Competition and Consumer Protection Commission at ccpc.ie . Law and disputes These terms are governed by Irish law, and the Irish courts can deal with any dispute. If you live in another EU country, you keep the protection of the mandatory consumer law where you live, and you can also bring a claim in the courts there.",
    "url": "https://silkpyjamas.irish/terms-and-conditions/"
  }
}